Positive Leadership: Creating Cultures Where Employees Care, Stay & Deliver Remarkable Service
ABOUT RYAN
REAL WORLD LEADER
A former senior executive for the world’s biggest hotel brands, Ryan’s specialty for turning around workplace cultures led to record-breaking revenues and some of the highest recognition in hospitality.
INTERNATIONAL KEYNOTE SPEAKER
Internationally recognized as one of the World's Best Speakers in two separate categories - Hospitality and Customer Experience - by Global Gurus
CUSTOMER & EMPLOYEE EXPERIENCE EXPERT
Sits on Forbes Business Council and the Newsweek Expert Forum Panel. Built an award-winning customer experience training system.
2X BESTSELLING AUTHOR
Author of Uplifted (2025 #1 New Release and Amazon bestseller) and Thanks for Coming in Today (featured in "20 Books to Make 2022 Your Best Year Ever" and Amazon bestseller).
Former Hospitality Executive & Customer Experience Keynote Speaker
KEYNOTE SPEAKING
Where Employee Engagement Meets Service Excellence
YOUR AUDIENCE WILL LEAVE WITH:
✓ A specific plan to build a culture where employees want to stay.
✓ Renewed inspiration to build a culture that delivers remarkable customer experience with consistency.
✓ Real-world, actionable steps for how to immediately improve customer experience ratings and build a happier work environment.
Proven Strategies That Transform Frontline Teams
When you create a culture with clear expectations, a training system in place,
and a work environment where employees want to stay…
YOU WILL SEE:
✓ Consistently remarkable customer experiences
✓ A culture where employees care
✓ Higher retention and less turnover
TRAINING
YOUR TEAM WILL:
✓ Know how to identify and hire employees who will care about your customers as much as you.
✓ Learn how to create the right training, expectations, and accountability for consistently remarkable customer experiences.
✓ Learn how to create an environment where employees love coming to work.
“ THANKS FOR COMING IN TODAY ”
Creating a culture where employees thrive and customer service is alive.
“ For years my management team has had the same three great customer service books as required reading. I have not found a book (and I’ve read them all) worthy of adding as mandatory reading for our team until now! I’ve found a fourth in Ryan Minton’s “Thanks for Coming in Today.” I will be putting this book in the hands of every one of my team members. It’s that good. This is a winner! “
— MIKE HAMILTON, Franchisee, Chief Operating Officer, Planet Fitness Midwest
